OwnMem

Help for your Personal AI

Answers about connecting, chatting, memory and account settings.

Where do I start?

Verify your email, then use My AI and My spaces in the control center. Open the binding guide in your space to connect your own OpenClaw environment.

My AI is offline or is not replying. What should I check?

Check the Gateway and the enabled OwnMem plugin. Verify the platform URL, space ID, generation and token locally. An active binding does not prove an external environment is online. Keep credentials out of screenshots.

Does downloading the plugin install it?

Download and extract, then follow the installer step in your binding guide. The installer installs its runtime dependency without upgrading OpenClaw core. Restart the Gateway when current work can be interrupted.

How do memories differ from messages?

Not every message becomes a memory. Review extracted facts because they can be inaccurate. Native OpenClaw files and platform memories are separate copies.

Why can a ready document fail to generate a summary?

Parsing, indexing and AI summaries are different operations. Model timeouts can prevent a summary without removing the parsed document. Check the error before uploading another copy.

What happens when I change the language?

The account preference synchronizes with space settings. It does not rewrite existing personality, SOUL, historical memory or a task already running.

How do I upgrade or change servers?

Pause the plugin, review release notes and back up credentials, cursor, journals and private state. Keep a valid token for an ordinary upgrade. Never delete the cursor to replay history. Older states may need the documented migration.

What do wallet, level and credit mean?

Wallet shows account balances and records. Level and credit are existing account records, separate from model allowances or subscriptions in AI spaces. Check the actual allowance and payment environment before buying.

Still need help?

Email us with your space ID, the approximate time, any error code and the steps to reproduce. Never include passwords, binding tokens or API keys.

[email protected]